The following are the terms and conditions for the use of the Circuit Genie Tech Support services.
6. PAYMENT
6.1. Fees and charges for the services(s) you select are supplied to you during the ordering process and are available on the Circuit Genie Tech Support website unless otherwise provided for in this Agreement. You agree to pay any applicable charges or fees applied to your customer account and the services(s) including, without limitation, activation fees, minimum service fees, termination fees, other nonrecurring charges and set-up fees, interest, and charges due to insufficient credit or insufficient funds. Circuit Genie Tech Support will bill you directly or charge your credit card.
6.2. Service With no Resolution. If Circuit Genie Tech Support is unable to resolve your computer or network problem through troubleshoot, analyze, or other repair methods, Circuit Genie Tech Support reserves the right to charge you for time spent in an attempt to correct a problem.
7. TERMINATION
7.1. Circuit Genie Tech Support may terminate your access to any part or all of the Services and any related services at any time without or with cause, with or without notice, effective immediately for any reason whatsoever. Upon termination of the Services, your right to use the Services ceases immediately.
7.2. If you wish to terminate your customer account your only recourse is to discontinue the use of the Services. Circuit Genie Tech Support will have no obligation to maintain any content in your customer account.
8. GENERAL PROVISIONS
8.1. All your obligations under this Agreement relating to Software licenses, warranties, limitations of liability, and indemnification, will survive such termination of this Agreement.
8.2. You agree not to assign or otherwise transfer, this Agreement in whole or in part, including the Software or your rights or obligations under it. Any attempt to do so will be void. Circuit Genie Tech Support may assign all or any part of this Agreement without notice and you agree to make all subsequent payments as directed.
8.3. Circuit Genie Tech Support’s failure at any time to insist upon strict compliance with any of the provisions of this Agreement in any instance will not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.
8.4. You and Circuit Genie Tech Support agree that this Agreement will be construed in accordance with the laws of t the State of Texas and the United States applicable therein. The parties to this Agreement attorn to the exclusive jurisdiction of the courts of the State of Texas and all courts competent to hear appeals there from.
9. MONEY BACK GUARANTEE
9.1. As described below, end users who purchase and receive the services from our trained Remote Support Specialists are eligible for the Circuit Genie Tech Support Money Back Guarantee (the “Guarantee”) as explained on the Circuit Genie Tech Support website.
9.2. Refund Process. End Users who meet the requirements may request a refund by following the process described below. Refunds will be granted only if all of the instructions below are followed.
9.3. Refund requests must be sent via e-mail to Circuit Genie Tech Support. No requests via postal, fax or in person will be accepted.
9.4. Refund requests must be submitted within 30 days after the service is purchased from the Circuit Genie Tech Support website.
9.5. Refund request must include a detailed report of why you desire a refund. All allegations are subject to review and remote login. A refund will be granted only if Circuit Genie Tech Support is unable to solve the problem.
9.6. The refund will be credited to the credit card used for the purchase.
9.7. Only one Guarantee refund per household per calendar year.
9.8. Circuit Genie Tech Support does not cover the cost of parts, hardware, software, hardware replacement or repair. Any refund requests from users that experience hardware failure will not be granted, as hardware malfunctions are not insured, covered, or warranted by Circuit Genie Tech Support or any of it’s affiliates.
*A high speed internet connection is required for all remote services.
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